At Tetraaid.com, we take your privacy seriously and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and manage the personal information you provide to us when you use our website. We encourage you to read this policy carefully to understand how we handle your data.
1. Information We Collect
When you visit our website or make a purchase, we may collect certain types of personal information, including but not limited to:
– Contact information (such as name, email address, phone number, and shipping address)
– Payment information (such as credit card details or other payment method information)
– Demographic information (such as age, gender, and location)
– Communication preferences
– Information you provide when contacting our customer support team
– Information collected through cookies and similar technologies (please refer to our Cookie Policy for more information)
2. How We Use Your Information
We use the personal data we collect for various purposes, including but not limited to:
– Processing and fulfilling your orders
– Providing customer support and addressing your inquiries
– Personalizing and improving your shopping experience on our website
– Communicating with you regarding your orders, promotions, and other relevant information
– Conducting market research and analyzing trends to enhance our product offerings and services
– Sending you newsletters, updates, and marketing communications (with your consent, where required by applicable law)
3. Data Security
We have implemented appropriate technical and organizational measures to safeguard your personal data and protect it against unauthorized access, loss, misuse, or alteration. However, please note that no data transmission over the internet or electronic storage system can be guaranteed as completely secure. Therefore, we cannot ensure or warrant the absolute security of any information you transmit to us.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will delete or anonymize your personal data when it is no longer needed for the purposes for which it was collected.
5. Sharing Your Information
We may share your personal data with third parties in the following circumstances:
– Service Providers: We may engage trusted third-party service providers to assist us in delivering our services, such as payment processors, shipping companies, and marketing agencies. These service providers are contractually obligated to handle your data securely and confidentially and are prohibited from using it for any other purposes.
– Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order, subpoena, or government investigation.
– Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred to the acquiring entity.
6. Your Rights
You have certain rights regarding your personal data, which may include the right to access, correct, update, or delete your information. If you would like to exercise any of these rights, please contact us using the information provided at the end of this policy. Please note that we may need to verify your identity before processing your request.
7. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we discover that we have inadvertently collected personal information from a child, we will promptly delete it.
8. Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes we make will be posted on this page, and the revised version will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about how we handle your personal data.
9. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact us at:
Tetraaid.com
Address: Tower 4, #01-11 Suntec City, 6 Temasek Blvd, Singapore 038986
Email: support@tetraaid.com
Phone: +65 9239 3848
Thank you for trusting Tetraaid.com with your personal information. We are committed to protecting your privacy and providing a safe and secure online shopping experience.